FAQ

We curate exceptional whiskies (including rare Campbeltown, Highland, and independent bottlings), premium champagnes, artisanal gins, and fine cognacs. Our selection emphasizes craftsmanship, with particular focus on aged expressions and limited editions.

Every bottle is personally inspected by our spirits specialists before shipping. We source exclusively from reputable distilleries, producers, and trusted independent bottlers.

Absolutely. Our team specializes in advising on vertical collections, regional whisky characteristics, and proper storage conditions. Email us at [email protected] for personalized guidance.

• Standard Express: $12.95 via DHL/FedEx (10-15 business days, temperature-controlled)
• Complimentary Shipping: Free on orders over $50 via EMS (15-25 business days)

Both options include careful packaging with bottle orientation specialists and discreet boxing.

Alcohol shipping regulations vary by country. While we serve most global markets, some Asian countries and remote regions have complex import laws that prevent us from offering service.

We use phase-change materials in our packaging to maintain stable temperatures, along with suspension cushioning to prevent agitation. Champagne shipments always receive VIP packaging treatment.

We accept Visa, MasterCard, JCB, and PayPal for secure global transactions.

Currently, we prioritize direct customer service over account systems. All order confirmations and tracking information are sent via email, with our team available for personalized follow-ups.

Yes – include instructions at checkout. We use elegant, unbranded packaging perfect for gifts, with handwritten notes available upon request.

We offer 15-day returns from delivery date for any bottle not meeting our standards (extremely rare). Contact [email protected] immediately if issues arise – we’ll guide you through our simple process including prepaid return labels when applicable.

Photograph the packaging and contents, then email us within 48 hours of delivery. Our specialists will arrange replacement or refund, with most cases resolved within 3 business days.

Our inventory changes frequently. While we can’t guarantee availability, email us your “wish list” – we maintain a confidential registry for collectors and will notify you if requested items become available.

These rare single malts (like Springbank) often have fragile wax seals and sediment from non-chill filtration. We pack them upright with extra cushioning to preserve their distinctive character.

Keep bottles upright in a cool, dark place (15-20°C ideal). Avoid temperature fluctuations. We include storage guidance cards with all whisky shipments over 18 years old.