Returns & Exchanges

At The Strongest Wine, we take great pride in curating exceptional spirits for discerning collectors. While we meticulously inspect every bottle before shipment, we understand that occasionally a return or exchange may be necessary. This policy outlines our procedures to maintain the high standards our clientele expects.

Eligibility for Returns & Exchanges

To qualify for a return or exchange:

• The item must be in its original condition with all seals intact
• The original packaging must be undamaged
• The request must be made within 15 days of delivery
• A valid proof of purchase must be provided

Please note: Due to the nature of our products, opened bottles cannot be returned under any circumstances, in compliance with alcohol regulations.

Non-Returnable Items

Certain items in our collection cannot be returned due to their rare nature or special handling requirements:

• Limited edition releases (marked as such in product descriptions)
• Special packaging protocols (wooden cases, custom crates)
• Personalized or engraved bottles
• Temperature-sensitive shipments (certain Champagnes and Cognacs)

Return Process for Collectors

Step 1: Initiate Your Return

Contact our Concierge Team within 15 days of delivery at [email protected] with:

• Your order number
• Reason for return
• Whether you prefer an exchange or refund
• Photos of any damaged items (if applicable)

Step 2: Return Authorization & Shipping

Once approved, we will provide:

• A Return Merchandise Authorization (RMA) number
• Discrete shipping labels (for standard returns)
• Special instructions for high-value items (over $1,000)

Step 3: Inspection & Processing

Upon receipt at our Charlotte facility, our specialists will:

• Verify the condition of returned items
• Process your refund or exchange within 3 business days
• Notify you via email once complete

Refund Details

Refunds are processed to the original payment method within:

• Credit Cards: 3-5 business days after approval
• PayPal: 1-3 business days after approval

Note: Original shipping fees are non-refundable, except in cases of our error. For exchanges, we will cover standard shipping costs for the replacement item.

High-Value Item Returns (Over $1,000)

For our most exclusive offerings, we provide:

• White-glove return service coordination
• Enhanced insurance coverage during transit
• Personalized handling by our senior specialists

International Returns

For collectors outside the United States:

• You are responsible for return shipping costs
• Customs documentation must be properly completed
• Refunds will exclude original import duties/taxes