At The Strongest Wine, we cater to discerning collectors of fine spirits worldwide. Our shipping and returns policies are designed to match the exceptional quality of our curated selection while providing the discreet, professional service our clientele expects.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Timeframes

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery within 10-15 business days after shipment
  • Includes full tracking and insurance coverage

Free Shipping: Available for orders over $50 via EMS

  • Delivery within 15-25 business days after shipment
  • Includes basic tracking

Note: We cannot ship to certain Asian countries and remote regions due to customs restrictions. Delivery times may vary during peak seasons or due to customs processing.

Returns & Exchanges

We stand behind every bottle in our collection. While we meticulously inspect each item before shipment, we understand that occasionally a return may be necessary.

Eligibility Requirements

To qualify for a return or exchange:

  • Request must be made within 15 days of delivery
  • Item must be in original condition with all seals intact
  • Original packaging must be undamaged
  • Valid proof of purchase must be provided

Non-Returnable Items

Due to their rare nature or special handling requirements, the following cannot be returned:

  • Limited edition releases (marked as such in product descriptions)
  • Items with special packaging (wooden cases, custom crates)
  • Personalized or engraved bottles
  • Temperature-sensitive shipments (certain Champagnes and Cognacs)

Important: Opened bottles cannot be returned under any circumstances in compliance with alcohol regulations.

Return Process

Step 1: Initiate Your Return
Contact our Concierge Team within 15 days of delivery at [email protected] with:

  • Your order number
  • Reason for return
  • Whether you prefer an exchange or refund
  • Photos of any damaged items (if applicable)

Step 2: Return Authorization & Shipping
Once approved, we will provide:

  • A Return Merchandise Authorization (RMA) number
  • Discrete shipping labels (for standard returns)
  • Special instructions for high-value items (over $1,000)

Step 3: Inspection & Processing
Upon receipt at our Charlotte facility, our specialists will:

  • Verify the condition of returned items
  • Process your refund or exchange within 3 business days
  • Notify you via email once complete

Refund Details

Refunds are processed to the original payment method within:

  • Credit Cards: 3-5 business days after approval
  • PayPal: 1-3 business days after approval

Note: Original shipping fees are non-refundable, except in cases of our error. For exchanges, we will cover standard shipping costs for the replacement item.

High-Value Item Returns (Over $1,000)

For our most exclusive offerings, we provide:

  • White-glove return service coordination
  • Enhanced insurance coverage during transit
  • Personalized handling by our senior specialists

International Returns

For collectors outside the United States:

  • You are responsible for return shipping costs
  • Customs documentation must be properly completed
  • Refunds will exclude original import duties/taxes

Concierge Assistance

Our specialists are available to guide you through any aspect of the shipping or return process. Contact us at [email protected] or +1 (704) XXX-XXXX for personalized support.

The Strongest Wine
1672 Swick Hill Street
Charlotte, NC 28202
United States